Support
How to reach us.
Solo founder, focused product. The team is small, the response targets are honest. Pick the channel that matches the question.
Channels
Where to write.
Support
support@mydatadam.com
Product questions, troubleshooting, account help, deployment debugging. Default channel for everything not listed below.
Sales
sales@mydatadam.com
Enterprise pricing, custom blueprints, on-prem / air-gap deployments, multi-year contracts.
Security disclosure
security@mydatadam.com
Responsible disclosure of vulnerabilities. We acknowledge within 48 hours and follow the 90-day coordinated disclosure norm.
Response targets
What you get by tier.
| Tier | Channel | First response | Coverage |
|---|---|---|---|
| Free | support@mydatadam.com + GitHub issues | Best-effort | Community-supported. Response within a few business days. |
| Team | support@mydatadam.com | < 1 business day | Mon to Fri, 9am to 6pm Pacific. Acknowledgement within 24 business hours. |
| Business | support@mydatadam.com + Slack Connect channel on request | < 4 business hours | Mon to Fri, 9am to 6pm Pacific. Severity-1 (production down) escalates outside hours. |
| Enterprise | Dedicated channel + 24/7 paging for severity-1 | < 1 hour for severity-1 | 24/7 for severity-1 production-down incidents. Business hours for everything else. |
Severity-1 = production-down or security incident. Everything else is severity-2 or -3 and follows the standard tier window. We escalate ourselves on severity-1 even outside coverage hours.
Self-service
Before you write.
- Documentation. Install, configure, integrate. Most setup questions are covered.
- Status. Live component health and recent incidents. Check before reporting an outage.
- GitHub. Source for the open-source pieces of the stack. Issues and discussions are public.